Policy Coordinator

Position Overview

The Policy Coordinator is responsible for the overall coordination and database management of all policies and documents within Policytech, across the enterprise. Policy coordination activities include applying a standardized framework to policy creation, implementation, and education and includes regular monitoring to ensure that policies are evidence based and up to date. The policy coordinator will assist with enquiries and problem solving issues with internal users and engage with relevant stakeholders to assist in educating the organization on new policies and changes to existing policies and protocols. The Policy Coordinator will make optimal use of the existing policy database and provide recommendations to continuously improve the way policies are used at MGH. They will ensure that all information in relation to policies is tracked, reported and managed effectively. This role will also provide administrative support for policies within individual areas and may provide administrative support to the portfolio as required.

Primary Responsibilities

• Acts as a first contact for problem solving and consultation on policy related matters across clinical and non-clinical areas.
• Policytech site lead for MGH including coordination of education, training, system administration and policy maintenance reporting.
• Updating staff lists within Policytech to ensure all staff and physicians have access to policies when needed.
• Designing organizational systems to manage policy related records and track processes to ensure policies are systematically reviewed, updated and archived.
• Leveraging data to support the optimization and implementation of evidence-based practices within policies and protocols at MGH, in close consultation with internal stakeholders.
• Supports Accreditation readiness by continually monitoring for policy changes which are required to align with best practices and working with stakeholders to implement them at MGH.
• Updates and maintains the policy database including linked documents and online access from the intranet and VPN connections.
• Provides assistance with other hospital wide initiatives as required.

Education

Degree or Diploma in Health or Business Administration or a related program.

Experience

• Minimum of 2 years in a senior administrative position with evidence of progressive responsibility, experience in healthcare preferred.
• Experience with Policytech or other policy related database applications are preferred.
• Strong understanding of how policies are used to govern healthcare delivery and improve quality of care in a clinical environment.
• Demonstrated ability to multi-task, prioritize and reprioritize in an environment of constant change.
• Must be able to effectively manage multiple tasks and projects with competing deadlines and priorities concurrently.
• Solid time management skills including the ability to plan and organize work within set timelines.
• Proficient with relevant computer systems and software including Microsoft Office (Excel, Teams, Word, etc.).
• Excellent verbal and written communication skills to effectively present information to relevant stakeholders.
• Demonstrated accountability including collaborative problem solving, effective decision making and sound critical thinking skills.
• Superior attention to detail and organizational skills including planning, goal setting, reporting and analysis.
• Ability to work well and interact with all levels of management and staff, patients and external sources.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption pursuant to the Ontario Human Rights Code.