Improvement Analyst

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Job Number:
Requisition #:
Job Category:
Operational Excellence & Sustainability (OpX)
Job Type:
Permanent Full Time
Standard Work Hours:
37.5 hours/week
Open Positions:


The Operational Excellence (OpX) team partners with patients, leaders and care providers across the hospital and its community to drive positive change in the areas of quality, patient safety, and financial sustainability.  Reporting to the Program Leader, Operational Excellence, the improvement analyst will support teams in the design and delivery of improvement projects, and help to foster a continuous improvement culture.



-  Bachelor’s degree required.
-  Industrial Engineering degree or Business degree preferred.
-  Master’s degree (Business or Healthcare Administration) and healthcare related certifications are assets.
-  Lean/Six-sigma and project management certifications are assets.



- 2 to 5 years of experience designing and implementing quality/process improvement projects (in a hospital setting preferred).
- Performance improvement consulting experience preferred.
- Highly developed skills in formatting/manipulating data extracted from various hospital information systems, conducting analyses, and creating data dashboards.
- Strong team facilitation skills; able to provide multi-disciplinary team members with clarity on project goals and pathway to achieve success.
- Excellent time management skills; can effectively manage multiple projects and address competing demands on the basis of priority.
- Excellent capabilities with Microsoft Office suite.
- Demonstrated communication skills, both oral and written; can succinctly convey the salient messages imbedded in large information sets.
-  Good work and attendance record is required.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and a biding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption pursuant to the Ontario Human Rights Code.